Survey: The high cost of workplace communication screwups
Drunken reply-alls. Disastrous texting typos. Expletive-laced emails to the wrong recipient. Workers share their most humiliating messaging moments.
Always—for the love of Pete, always—wait a tick and double-check before hitting “Send.”
That’s the pertinent takeaway from a survey conducted by TollFreeForwarding, which gathered a galling collection of mortifying miscommunication debacles from 1,000 U.S. workers. Fifty-six percent of respondents admitted they had sent work-related information to the “wrong person” before, which can be benign—or possibly career-ending. The survey gathered these cautionary tales:
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