On Demand FAQ

How do I access the on-demand recording?

  • Once you order the on-demand product, you will receive a registration link.
  • Instructions are e-mailed immediately after you complete your online registration form.
  • If you order by phone, the registration link will be sent via e-mail from a customer service representative.

What should I do if I don't receive an order confirmation or registration link?

  • Check your SPAM or junk mail folder. Occasionally the email is mistaken for SPAM.
  • Make sure you check the e-mail account provided during registration.
  • Contact Ragan customer service: 800.878.5331 or cservice@ragan.com.

Who do I contact if I have trouble accessing the on-demand recording?