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It’s not if a crisis will strike, but when
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Search Results (crisis management)
Ragan Insider Ted Kitterman
Hong Kong seeks to hire PR crisis firm—but finds no takers
The city discovered that no global agency was ready to mop up its reputational mess as pro-democracy protesters have revealed cracks in public perception of the Asian business hub.
Ragan Insider Ronn Torossian
3 steps for protecting your organization from a crisis
It might feel like tired advice to exhort brand managers to prepare for a PR nightmare, but with so many communicators getting it wrong, it’s time to take another look at the basics.
Ragan Insider Arthur Solomon
PR crisis? Here are dozens of tactics for limiting negative coverage
For clients and practitioners alike, a reputational firestorm can seem interminable. Here’s how to handle voracious journalists while maintaining your integrity.
Ragan Insider John Pushkin
Timing is everything: When to issue your crisis response
In an era of short attention spans and 24/7 news cycles, you have a very tight window to issue your statement. Here’s how to know when to break your silence.
Ragan Insider William Comcowich
Virginia governor’s scandal offers lessons in crisis comms and planning
A yearbook photo dating back 35 years has the state’s top official on the hot seat. As old deeds and behaviors come under new scrutiny, executives and communicators should prepare.
Ragan Insider Beki Winchel
Jeff Bezos confronts crisis with a bare-all blog post
The executive recently published details and emails from American Media and The National Enquirer, which Bezos claims blackmailed him. Here’s how it can serve as a future crisis model.
Ragan Insider William Comcowich
9 tips for crafting and executing a crisis plan for a cyber breach
Data thefts are increasingly common—and potentially devastating for your organization and its customers. Follow this guidance before, during and after a hack.
Ragan Insider Adam Fisher
6 crisis communication resolutions everyone should make this year
It’s a new year and many organizations have a positive outlook. However, plenty can still go wrong, and savvy pros should take precautions.
Ragan Insider Vanessa Fioravante
Communication lessons from Facebook’s data crisis
When facing a loss of consumer trust, it’s imperative to respond quickly and efficiently—and to choose the right spokesperson for the job. How has the social media giant performed?
Ragan Insider Jonathan Bernstein
10 surefire ways to ensure your next crisis spirals out of control
You want that kerfuffle to erupt into a disaster? Check out these dopey tactics; feel free to mix and match. Then sit back and watch your reputation turn to shambles.
Ragan Insider Beki Winchel
5 crisis communications lessons from ‘Stranger Things’
The characters from Hawkins, Indiana, are fighting a crisis of epic proportions, but you can apply takeaways from them in your own reputation management efforts. Consider these lessons.
Ragan Insider Adam Fisher
Crucial parts of holding statements in crisis PR
When responding to a crisis, you might have to offer updates or bulletins without knowing all the facts. Here’s how to craft these essential—yet terse—missives.
Ragan Insider Wojtek Dabrowski
Off-duty employees gone wild: Is your crisis plan comprehensive?
It’s guilt by association. What staffers do during their own time can damage your organization’s reputation, especially with social media accelerating public outrage. Are you prepared?
Ragan Insider Brian Pittman
3 often-overlooked steps to take before crisis strikes
Are you ready for a PR disaster? Here’s how to ensure you’ve set up a clear, comprehensive response plan.
