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Lessons from the Delta outage fallout

What comms pros can learn from the massive technical issues.

4 lessons drawn from a new collection of the famed New York columnist’s work.

Keeping things consistent in-house can lead to positive results both internally and externally.

Avoiding the word “feedback” reflects kid-glove treatment Gen Z and millennial communicators don’t want.

Crisis Communications | Allison Carter

Be on the lookout for these reputational risks.

Writing & Editing | Jim Ylisela

Want to write a good profile? Read the obits.

Collier has much to teach communicators about conducting and connecting with an audience.

Before you talk to Gen Z, be sure to listen first.

Insights from the Ragan + Muck Rack Communications Leaders Roundtable.

Laying the groundwork early ensures they can onboard others properly, too.

Comms Week | Jess Zafarris

Dentsu’s Asha Gopalan Ramirez on what’s ahead for creative agencies and beyond.

Brand Storytelling | Mike Prokopeak

Transparency and honesty are the keys to grappling with corporate histories with genocide, racism and slavery.

DEI | Sean Devlin

It’s all about finding the right content mix and cadence for your employee audience.

Writing & Editing | Tom Corfman

Takeaways for communicators from the authors of ‘The Friction Project’.

Career Advice | Isis Simpson-Mersha

Michelle Mekky shares why PR is more than good writing.