Infographic: What it takes to be a successful community manager
Here’s a roundup of practical advice from people who have built thriving online tribes. Get ready to set some #squadgoals.
Anyone who has ever worked in a customer-facing role knows that dealing with the public isn’t easy.
We have all seen—or been—the unlucky store clerk or waiter at the receiving end of a disgruntled customer’s diatribe.
On the other hand, helping out a happy customer can almost make mistreatment from the angry ones worth it. (Almost.)
For community managers, this rollercoaster of emotions is all in a day’s work.
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