Someone posts insulting remarks on the blog or Facebook page you created for company messaging. Should you grin and bear it, or delete the insults?
Reporters turn to sites to report breaking news, hunt for a spokesperson and look for story ideas.
Study shows 87 percent of mobile traffic stems from smartphones.
It may sound counterintuitive, but your objective should be to reduce the amount of time customers spend on your website.
User testing expert Jakob Nielsen suggests you step into the hot seat to work out kinks and empathize with other testers.
A MarketingSherpa survey finds that content creation is very effective. Learn what else topped the charts.
A look at why Yahoo’s stock price doesn’t reflect the site’s popularity.
Functionality and usefulness are more important than how nice and elegant your site looks.
How fast do your favorite online retailers reply to online inquiries?
Is it impossible for reporters to find your phone number? Are you hiding your corporate location? If so, it’s time to retool your site.
A tablet starts up faster and is easier to carry; many users say they’re less inclined to log onto their desktop or laptop.
Three reasons why you should continuously improve your website than redesign the whole thing.
With its new HealthWatchMD website, the Atlanta-based hospital system, with agency partner TRIO, has become a media producer.
A good link has no time for small talk or niceties; what you see is what you get.
No other factor causes greater customer frustration and dissatisfaction than confusing menus and links.
