Ted Kitterman
Takeaways from Marriott’s emotional CEO video
The hotel chain’s chief Arne Sorenson looked right into the camera to deliver his regrets and sympathy for team members affected by the COVID-19 crisis.
Crisis Communications
Jim Ylisela
Are we over-communicating COVID-19?
Some messages are essential for your audience and some updates are not helping to ease fears or build community. Here’s how to know the difference.
Kim Clark
How to hold virtual meetings that are dynamic and engaging
Keep them from multitasking and help them stay productive through the dog barking.
Ted Kitterman
Report: 72% of communicators had a crisis plan before COVID—but was it enough?
Respondents to a recent Ragan survey shared their evaluation of their crisis response, how they’re preparing for 2021 and what has employees worried.
Ragan Insider Ted Kitterman
From crisis to hope: Marriott’s journey through COVID-19
A new video from Marriott’s global holiday campaign presents a glimmer of hope, as the travel industry tries to move forward into a new year.
Ragan Insider Ted Kitterman
Why the old crisis comms playbook should be thrown out
Here’s why one crisis communications expert says there’s no going back to the old way of brand reputation management and crisis response.
Ted Kitterman
Identify crisis response roles with ‘RASCI’
The acronym provides a framework for identifying what roles will be filled by members of your crisis working group and clarifying essential workflows.
Ragan Insider Dr. Paul Napper and Dr. Anthony Rao
5 proven strategies for making better decisions in stressful moments
To craft better crisis messaging, bolster your emotional resilience and stay cool when the heat is on, follow this data-backed guidance from two distinguished psychologists.
Robby Brumberg
Expert guidance on responding to cyberattacks
Mark Seifert of Brunswick Group shares crucial crisis response tips and essential preparation for the inevitable.
Ragan Insider Ted Kitterman
Why you should start planning now for your COVID-19 vaccine rollout
Crisis comms veteran Andy Gilman offers advice to organizations based on his work with Johnson & Johnson and Tylenol, and later advising the Canadian government during the SARS outbreak.
Ragan Insider Robby Brumberg
Report: How to proceed with COVID-19 vaccine messaging
IPR just published a robust gameplan for comms and HR pros eager to help increase inoculations and dispel skepticism among their fellow workers.
Elizabeth Williams
How internal communicators can manage and mitigate bad company reviews
How should you handle those nasty critiques on Glassdoor? Should you respond at all? Follow this guidance to counter negative comments and protect your brand’s reputation.
Ted Kitterman
How crisis communications has changed
After a year of disruption and chaos, what about the practice of crisis communications is new and what’s the same as it ever was?
Tony Silber
Should employers mandate that their people get a vaccine? Not yet, says one attorney.
For the moment, organizations should recommend that workers get vaccinated, and wait to see how things play out.
Brian Pittman
5 ways to fortify your crisis response for 2021
Prepping for 2021? Here’s how to ramp up crisis plans with P2P, purpose and empathy.
