How brand managers can build lasting relationships during COVID-19

What kinds of messages are resonating, and why is PR such an essential part of your organization’s recovery strategy? Here’s what industry leaders have to say.

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The true value of PR might be its ability to respond fittingly during a global crisis.

Marketing has been sidelined with directives not to sell to anxious and weary consumers. Corporate social responsibility efforts have seen a huge push—but mismanaging these messages can lead to backlash and reputational damage.

Going dark is also a bad strategy; the data show over and over again that once a brand falls out of the public eye in a crisis, it struggles to regain market share once the panic has subsided. You have to be present but unobtrusive.

[RELATED: Make sure your team is up to date on the latest skills, strategies and practices. Learn more about Ragan Training.]

A PR pro is the essential crisis Sherpa your brand needs to survive.

We spoke with several savvy industry insiders, who shared why PR is a vital investment for your organization right now and how PR is the perfect antidote to the disruption COVID-19 has wrought on the business community.

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